At Butterfly Angel Candle Co., every candle is handcrafted with care and attention to detail. We take pride in providing high-quality products and want you to be completely satisfied with your purchase.

Returns

Due to the handmade and personal nature of our products, we do not accept returns or exchanges for products that have been used, burned, or damaged after delivery.

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order so we can make it right.

To be eligible for a return or replacement:

• The item must be unused and in its original packaging.
• You must provide your order number.
• Clear photographs of the damaged or incorrect item and its packaging must be submitted.
• Requests made after 7 days of delivery may not be eligible for replacement or refund.

Damaged or Incorrect Orders

We carefully inspect every order before it leaves our workshop. However, if your order arrives damaged during transit or you receive the wrong item, please email our customer support team with:

• Your order number
• A description of the issue
• Photos of the product and shipping packaging

Once reviewed, we will provide a replacement, store credit, or refund when appropriate.

Non-Returnable Items

For health, safety, and quality assurance reasons, we cannot accept returns on:

• Used or burned candles
• Wax melts or home fragrance products that have been opened or used
• Customized or personalized products
• Clearance or final sale items
• Gift cards

Refunds

Once your request has been reviewed and approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for your financial institution to complete the refund process after it has been issued.

Shipping charges are non-refundable unless the return is the result of our error or a damaged product.

Exchanges

We only replace items if they are defective, damaged, or if you received an incorrect product.

If you would like to request an exchange, please contact us within 7 days of delivery.

Order Cancellations

Orders may be canceled only before they have entered production or shipment.

Once an order has been processed or shipped, it can no longer be canceled.

Return Shipping

If a return is approved for reasons other than our error, customers are responsible for return shipping costs.

For approved damaged or incorrect orders, Butterfly Angel Candle Co. will provide instructions for replacement or reimbursement as applicable.

Need Assistance?

If you have any questions regarding your order or our return policy, we’re here to help.

Please contact our Customer Support team through our Contact Us page or by emailing us at nleiker15@gmail.com.

We appreciate your support and thank you for choosing Butterfly Angel Candle Co. We are committed to ensuring every customer enjoys a beautiful and memorable experience with our handcrafted products.